Well a lot has happened since last posting. I have upgraded phones but unfortunately I am still on T Mobile. Last week alone I had to call to have my tower connection reset 5 times. You know it has to be bad when I, the customer can and do tell the tech more about the error than they know and what they need to do to fix it. I would fix it myself if I had access to the tools. My issue is when I swap batteries so I can use my phone as a modem to get my laptop online, my phone logs in but not all the way. I can browse and log in on the phone but when DUN on my laptop authenticates, the ppp link won't establish. In other words the modem won't talk. So I call up, get the wrong queue every time cause when I say blackberry support, I guess the system hears pay my bill, so I end up in billing every time, they then transfer me to Level 1 support which never listen and waste 2 hours of time, so I have to ask to be transfered to Level 2. They at least most times will listen to me tell them 'Just reset my connection, yes I know the call will drop' 2 or 3 times then actually do it. Come on, yes I know what will happen, look at my account history. I call in several times a week to do this. I know what will happen. Why can't they though set the towers to see the fact I am disconnected long enough to reboot and auto reset? Would make sense, I am off for 10 minutes. It should see I am gone for 2 and reset all my connections to allow a fresh connection when I come up. Not that hard, if AOL can detect 2 minutes idle time and boot you off, they can do the same. It would be better and save a lot of headaches.
Steven Young
Technician Supervisor
S.a.A. Computer Repair
steven@saacomputer.com
Cell 503-851-6977
Field Solutions Tech #44922
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